Refund policy

At Vellura Maison, your satisfaction is our top priority. We want you to shop with confidence knowing that all our products are backed by warranty and covered by our hassle-free return policy.


 

30-Day Money Back Guarantee

 

If for any reason you’re not fully satisfied with your purchase, you may return it within 30 days of delivery for a full refund.


 

Damaged or Defective Items

 

In the rare case that your item arrives damaged or defective, we’ll make it right. You are eligible for a free return or replacement, or a full refund — whichever you prefer.


 

Warranty Coverage

 

All our products come with warranty protection. If you experience any issues within the warranty period, please contact our support team and we’ll assist you with repair, replacement, or refund.


 

How to Start a Return

 

  1. Contact us at info@velluramaison.com with your order number and reason for return.

  2. We’ll provide you with return instructions and a prepaid shipping label (if applicable).

  3. Once we receive and inspect the item, we’ll process your refund or replacement.

 

Important Notes

 

  • Items must be returned in their original packaging (unless received damaged).

  • Refunds are issued back to your original payment method.

  • Processing time for refunds may take 5–10 business days depending on your bank or payment provider.